shipping
WHAT ARE THE SHIPPING AND HANDLING FEES?
At studio ccura, we offer free worldwide shipping on all orders! No matter where you're located, shipping costs, duties, and necessary taxes are all included, with no extra fees for our customers.
WHERE IS MY ORDER? SHIPPING METHODS & TIMES
We strive to get your curated pieces to you as quickly and safely as possible. All of our products typically take between 9-15 working days for delivery.
Each order is shipped via trusted carriers, ensuring that your pieces arrive in perfect condition. Tracking information will be provided as soon as your order is dispatched. Delivery times may vary slightly based on your location and the specific carrier used.
HAVING ISSUES WITH YOUR TRACKING NUMBER? WE’RE HERE TO HELP!
If you have trouble with tracking your package, you can use our Order Tracker on the website or navigate to a global multi-carrier site like ParcelsApp. Simply enter your tracking number, and you’ll be able to see real-time updates.
If you're still experiencing issues, please don’t hesitate to contact us through our live chat (bottom right corner) or our contact page, and one of our team members will assist you.
WHAT IF MY ORDER HAS A DELAY IN TRACKING UPDATES?
Occasionally, tracking updates may be delayed due to customs or other transit factors. If you notice a delay, don't worry—this is common and doesn’t mean your order is lost. Please allow a few extra days, and feel free to contact our support team if you have any concerns.
DELIVERY DATE
While we aim to deliver your order within the estimated time frame, unforeseen carrier delays can happen. For a more specific estimate on when your order might arrive, you can reach out to us for an updated ETA.
I ORDERED MORE THAN ONE ITEM BUT ONLY RECEIVED PART OF MY ORDER. WHERE IS THE REST?
If you’ve ordered multiple items, they may arrive in separate packages. This helps us ensure that everything reaches you in excellent condition. Don’t worry if some items arrive separately—they’re on the way! Feel free to contact us through our live chat (bottom right corner) or our contact page if you have any questions.
WHAT IF MY ORDER ARRIVES DAMAGED?
We take great care to package your items, but sometimes damage can occur during shipping. If your order arrives damaged, please contact us through our live chat (bottom right corner) or our contact page with the following:
- A photo of the damaged item.
- A photo of the shipping label.
- Your order number.
We will replace the damaged item as quickly as possible. Please note that minor scratches or handling marks that do not affect the item's functionality may occur during transit, and we are unable to accept returns or refunds for these.
CAN I CANCEL MY ORDER?
You may cancel your order within 24 hours of placing it. To cancel, please contact us through our live chat (bottom right corner) or our contact page as soon as possible. After 24 hours, or once your order has been processed and shipped, we are unable to cancel it.
QUESTIONS? WE’RE HERE TO HELP!
If you have any questions or need assistance, feel free to reach out to us through our live chat (bottom right corner) or our contact page. We are always happy to help!