faq
Welcome to studio ccura! Below are some frequently asked questions to help guide you through our services and policies. If you have any additional questions, feel free to reach out to us through our live chat (bottom right corner) or our contact page.
1. What are the shipping fees?
We offer free worldwide shipping on all orders. There are no hidden costs, taxes, or additional carrier fees—what you see at checkout is what you pay.
2. How long does delivery take?
Delivery typically takes between 2-4 weeks, depending on your location. Custom-made or larger items, such as furniture, may take longer. If you have any questions about the status of your order, feel free to contact us.
3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your order using this number through our Order Tracker page or on a global tracking site such as ParcelsApp. If you encounter any issues with tracking, please contact us through our live chat (bottom right corner) or our contact page.
4. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that time, or once your order has shipped, we are unable to make any changes. To request a cancellation or modification, please contact us through our live chat (bottom right corner) or our contact page as soon as possible.
5. What is your return policy?
We offer free returns within 30 days of delivery for most items, provided they are in unused, undamaged condition with the original packaging. Items such as custom-made furniture, rugs, or marble pieces are not eligible for return. For more details, please see our Refund Policy.
6. What if my order arrives damaged?
If your item arrives damaged or broken, please contact us within 5 days of delivery through our live chat (bottom right corner) or our contact page. Please include:
- A photo of the damaged item.
- A photo of the shipping label.
- Your order number.
We will work with you to resolve the issue by offering a replacement or refund, depending on the situation.
7. Can I return a custom-made item?
Unfortunately, custom-made items like furniture, rugs, or marble products are non-returnable, as they are made specifically for each order. We encourage you to double-check product descriptions and specifications before purchasing.
8. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return within 30 days and place a new order for the item you'd like instead.
9. What should I do if my tracking shows no updates?
It’s not uncommon for tracking updates to experience delays, especially with international orders. If your tracking hasn’t updated after a few days, don’t worry—this can happen due to customs processing or carrier issues. However, if you have concerns, feel free to contact us through our live chat (bottom right corner) or our contact page for assistance.
10. How can I contact customer support?
We’re here to help! You can contact us through our live chat (bottom right corner) or our contact page for any inquiries. Our team is available Monday to Friday, 9 AM to 5 PM (local time).
11. Are there any items that cannot be returned?
Yes, items such as custom-made furniture, rugs, mirrors, marble pieces, and installed or assembled items are not eligible for returns. Please refer to our Refund Policy for more details on our return and exchange guidelines.
12. How do I know the dimensions of a product?
All product dimensions and specifications are clearly listed in the product descriptions. Please ensure you review these details before making a purchase to avoid any sizing or compatibility issues.
13. Do you offer gift cards?
Yes, we offer studio ccura. They can be purchased directly on our website and are a perfect option for gifting someone the freedom to choose their own home decor pieces!
If you have any other questions that weren’t covered here, feel free to reach out to us through our live chat (bottom right corner) or our contact page, and we’ll be happy to assist you.